Responsible Gaming

Our Commitment

At 24KWINNER, we want gaming to remain a form of entertainment — never a source of harm. Gaming involves financial risk and can be addictive for some people. We are committed to promoting responsible play and providing tools and information to help you stay in control.

Signs of Problem Gaming

It may be time to take a break if you:

• Spend more time or money than you can afford.
• Chase losses or borrow money to play.
• Feel anxious, irritable or guilty about your gaming.
• Neglect work, studies, family or relationships because of gaming.
• Try to hide or lie about how much you play.

A Quick Self-Check

Ask yourself these questions honestly. If several apply to you, consider taking a break and reviewing the tools below.

• Have I played longer or spent more than I originally planned?
• Have I felt the need to keep playing to "win back" a loss?
• Have I skipped sleep, meals or responsibilities because of gaming?
• Have I felt restless or irritable when trying to cut back?
• Have I borrowed money or used funds meant for essentials to keep playing?

This checklist is a reflection tool, not a clinical diagnosis. If you're concerned, please speak with a qualified professional.

Tools to Help You Stay in Control

• Deposit & spend limits — set boundaries that suit your budget.
• Time reminders — keep track of how long you've been playing.
• Cooling-off periods — take a short break whenever you need one.
• Self-exclusion — contact us to suspend or close your account.

These tools are available whether you play through the 24KWINNER website or the 24KWINNER app — your limits and preferences stay linked to your account, not to a specific device.

Supporting a Friend or Family Member

If you're worried about someone else's gaming, approach the conversation without judgment, encourage them to use the limit-setting tools above, and suggest they speak with a healthcare professional if the behaviour continues. You can also contact our support team for guidance on requesting a self-exclusion on someone's behalf where appropriate and permitted.

Protecting Minors

You must be 18 or older to use 24KWINNER. If you share a device with people under 18, please use parental controls, keep your account details private, and avoid saving your login on shared or family devices — including the 24KWINNER app.

Where to Get Help

If gaming is affecting your life, please seek support from a qualified organisation or health professional in your area — many regions offer free, confidential helplines and counselling services for problem gaming. You can also reach our team at any time on Telegram at t.me/ravihere0 to request a break, set limits, or self-exclude from the platform.